All orders are prepared and shipped within 24 to 48 hours by our team (excluding weekends and holidays).
Bags Charms ships to the following regions: Europe, Canada, and DOM-TOM (French Overseas Territories).
For every order placed, you will receive a confirmation email, followed by a second email confirming shipment, which will include your tracking number.
During periods of high demand, order preparation may take up to 72 hours (3 business days).
The carrier and shipping costs may vary depending on the weight, quantity, product availability, order total, and destination country.
Colissimo: Home delivery, pickup point, or post office delivery (within 8 to 25 business days).
Some orders may be shipped from different suppliers, which could result in separate deliveries.
For orders under 81 CAD are 4 CAD .
For orders over 81 CAD, shipping is free.
Bags Charms reserves the right to modify or temporarily suspend these shipping rates without prior notice. These changes do not require advance notification to the website's customers.
Under no circumstances can a third party claim a refund for shipping costs applicable at the time of purchase. Shipping rate information is always available at the order confirmation stage.
Our refund policy lasts 14 days. If 14 days have gone by since the delivery of your order, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer without our prior authorization.
If your order arrives defective, fully or partially, you may request a replacement or a refund for the affected items. To do so, please send us an email at info@bagscharms.com, including your proof of purchase and a photo of the defective items. In your message, please specify whether you would prefer an exchange or a refund.
Most orders are processed within 24 hours. If you wish to cancel your order, please email us at info@bagscharms.com If the order has already been processed and/or shipped, we will not be able to accept the cancellation.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at info@bagscharms.com.
To return your product, you must mail it to the address that we will provide you once your return request has been approved.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item